Frequently Asked Questions
Everything you need to know about our products and services.
How long does it take for my order to be processed?
Most orders are processed within 1-2 business days. For personalized or custom-engraved items, please allow an additional 24-48 hours for our craftsmen to complete your request.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
Can I return a personalized or custom-made item?
Due to the unique nature of custom-engraved products and duplicated keys, these items cannot be returned unless there is a manufacturing defect or an error made by our team.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
How do I track my order once it has shipped?
Once your order leaves our facility, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer a warranty on shoe repairs and watch services?
Yes, we take pride in our workmanship. We offer a 6-month warranty on most repair services, including watch battery replacements and professional shoe cobbling.